A woman receives a parcel from a delivery agent

E-Commerce Delivery Trends For 2021

Welcome to another blog from Avon Solutions and Logistics, one of India’s leading business support providers with many years of experience in courier partners┬áservices. Our experience in the industry has given us has given us a bird’s eye view of several E-commerce delivery trends for 2021, including a plethora of delivery options, the ability to pay more for faster delivery, and the ability to pay more for environmentally friendly delivery. In 2022, there will be an increased focus on last-mile delivery, home delivery, and business delivery. Discover how these new trends can help your business thrive. Read more here.

5 Trends In E-Commerce Delivery

The eCommerce industry is changing rapidly, so it is important to be aware of the latest trends to succeed in 2022. Here are the top 5 trends suggested by our top experts in the courier partners’ services market.

Same day delivery

Consumers are willing to pay more for same-day delivery services, according to an 88 per cent survey. However, the growing importance of sustainability and advancements in omnichannel commerce has resulted in quick and easy ship-from-store, with bike delivery gaining traction once again.

Omnichannel commerce

The choice is important to consumers, but too many options may overwhelm them. Omnichannel commerce is a good solution to alleviate this choice stress. Omnichannel commerce was a new development in 2021, but its significance is here to stay for long. Omnichannel commerce is a multichannel approach to sales that provides a seamless customer experience across all digital channels.

Eco-friendly logistics

E-commerce companies are constantly looking for more environmentally friendly solutions to reduce or offset CO2 emissions. E-commerce businesses and their shipping partner can empower their customers by providing environmentally friendly delivery options, such as pick-up points, and using recyclable materials or reducing the amount of air in each package.

A delivery agent delivers a parcel.

Flourishing e-commerce marketplaces

E-commerce businesses need to be flexible to adapt to changing market conditions, and e-commerce marketplaces can help your business to be flexible. Marketplaces account for approximately 50 per cent of all e-commerce purchases. They are becoming more popular than ever and have become a valuable additional channel for established and flourishing businesses. It makes sense to be present on one or several e-commerce marketplaces in 2022.

Improved customer experience

Chatbots are becoming increasingly popular in the eCommerce industry and provide excellent customer service. The eCommerce industry is moving towards video chats to improve customer service. This helps to humanise the experience and ensures that customers receive the assistance they require. Live streaming sales have become a popular method of increasing sales conversions in the eCommerce industry.

The eCommerce industry is changing, and you can take advantage of these trends to propel your business in the coming years.

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